our privacy policy
Introduction
Welcome to Faz Taxi Loughborough. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit our website or use our taxi services.
Who We Are
Faz Taxi Loughborough
Based in Loughborough, Leicestershire, United Kingdom
Website: Loughborough Taxi | Cheap Taxi Loughborough | Local Taxi Loughborough
Email: info@faztaxi.co.uk
Phone: +44 1509 351010
We operate as a professional taxi and private hire service, offering airport transfers, local journeys, long-distance travel, corporate transport, and group taxi services across Loughborough and the surrounding areas.
Information We Collect
We collect the minimum amount of personal information required to provide safe, reliable, and efficient taxi services. The information we may collect includes:
1. Personal Details
• Name
• Phone number
• Email address
2. Booking Information
• Pickup and drop-off locations
• Date and time of travel
• Flight details (if applicable)
• Special requests
3. Payment Information
• Limited payment details processed securely via third-party providers (e.g., Stripe, PayPal).
We do not store full card details.
4. Communication Data
• Messages submitted via our website
• Feedback, inquiries, and support requests
5. Technical & Device Data
• IP address
• Browser type
• Cookies and analytics data
We only collect information necessary to run our services effectively and safely.
How We Use Your Information
Your information is used for the following purposes:
• To confirm, manage, and complete your taxi bookings
• To communicate with you regarding your journey or inquiry
• To send booking confirmations, receipts, and service updates
• To improve our service, website performance, and customer experience
• To ensure safety, security, and compliance with legal requirements
We do NOT sell or share your personal data for marketing purposes.
Legal Basis for Processing Your Data
We process your information under the following lawful bases:
Contract
To fulfil your booking and provide the taxi service you request.
Consent
When you voluntarily submit information (e.g., newsletter, contact form).
Legitimate Interest
To improve our services, monitor usage, and ensure customer safety.
Legal Obligation
To comply with UK transport regulations, tax requirements, and GDPR laws.
Data Sharing
We may share limited personal data only when strictly necessary:
With Drivers
To allow licensed drivers to complete your journey.
With Payment Providers
For secure transaction processing (e.g., Stripe, PayPal).
With Authorities
If required by law, court order, or regulatory investigation.
All third-party partners must keep your data confidential and use it only for the intended purpose.
Data Retention
We retain personal data only for as long as required to deliver services or meet legal obligations.
Typically:
• Booking records: up to 12 months
• Accounts/financial data: as required by UK law
After this period, data is securely deleted or anonymised.
Cookies & Analytics
Our website uses cookies to enhance user experience, improve functionality, and analyse website performance.
We may use Google Analytics or similar tools to monitor traffic. This information is anonymous and does not identify you personally.
You can disable or manage cookies via your browser settings at any time.
Your Data Protection Rights (UK GDPR)
You have the right to:
• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (“Right to be Forgotten”)
• Restrict or object to data processing
• Withdraw consent at any time
• Data portability (request a copy of your data in a usable format)
To exercise any of these rights, please contact us at: info@faztaxi.co.uk
We respond to all requests within 30 days.
Data Security
We take data protection seriously. Measures we use include:
• Secure servers
• Encrypted communications
• Restricted staff access
• Regular monitoring for unauthorised access
• Compliance with UK GDPR standards
Although we take every precaution, no online system is 100% secure. We continuously work to keep your information safe.
Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our services, legal requirements, or data protection practices.
The latest version will always be available on our website.
